algorismic gmbh: Technical Support (d/f/m)

As a Technical Support Specialist in our organization, your contributions will be crucial to maintaining our reputation for technical excellence and responsive customer service. You will play a key role in upholding our software standards and fostering a proactive, solution-oriented environment for our clients.

• Multi channel support Provide support via phone, email, support tickets, and remote maintenance, ensuring client issues are resolved efficiently. (First Level Suppport)
• Remote support Offer support for customer projects, including installation, configuration, and troubleshooting, ensuring high customer satisfaction.
• Software implementation support Support the implementation of our software using tools such as Linux, Ansible, Bash, and Lua, contributing to effective solutions. (DevOps, Softwareentwickler)
• Error analysis and correction Independently analyze and correct software and infrastructure-specific errors under customer-specific requirements, enhancing system stability and user satisfaction.

• Completed training as a qualified IT Specialist, comparable experiences or Degree in Software Engineering/IT or similar fields of study
• Experience in First/Second Level Support
• Ability to work in a responsible and independent way and to deal with new tasks, problems and technologies
• Analytical thinker that collaborates with the team to master challenges
• Good command of English (at least C1)
• Good German language skills are required (at least B2)

Team & Culture:

• We appreciate a heterogeneous team with individual personalities and complementing skills
• Our team has many years of experience in software development, semiconductor manufacturing, subfab processes and environmental technologies
• We offer flat hierarchies and thus enable everyone to contribute to our aims
• We value and foster open, constructive and respectful communicatiaon and encourage everyone to help each other
• We enable you to grow and develop with us
• We offer you creative freedom regarding working methods
• We welcome people of all nationalities, religious beliefs, sexual identities and ages

Work & Office:

• We are based in Dresden, the beautiful capital city of Saxony, a dynamic high-tech cluster in Germany
• Our office is centrally located with good public transport connections
• Even though we are a startup founded in 2023, we work in an established environment with long-standing partners
• We enable flexible time management and remote work
• We value regular on-site work in a team
• We offer you a discounted Germany ticket
• We offer „JobRad-Programm“ and secure bicycle parking facilities
• We offer you regular massages for relaxation